Shipping and Delivery Policy

Last updated: August 3, 2026

Our goal is to prepare and ship each order as quickly as possible, while ensuring the quality and security of its delivery. This page presents the main information regarding the preparation, shipping, tracking, and delivery of orders placed on dietworld.eu.

Important: the times and fees applicable to your order are indicated before its validation. The information displayed during the ordering process takes precedence over the general estimates below.

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At a glance

Question Answer
Where do we deliver? To most destinations served by La Poste or our shipping partners, subject to applicable restrictions.
Which carrier is used? La Poste, Colissimo, or a postal operator or partner carrier suitable for the destination.
Is the package tracked? When tracking is available, the tracking number or link is provided after shipping.
Are the times guaranteed? The displayed times are estimates, unless a firm date or time is expressly indicated.
Who pays customs duties? For deliveries outside the European Union, any taxes and import fees are the responsibility of the recipient.

1. Delivery areas

DietWorld ships orders to most countries and territories for which La Poste or its partners allow package delivery.

The availability of a destination depends notably on:

  • the postal services available at the time of the order;
  • transport or import restrictions;
  • the nature of the products ordered;
  • the customs or regulatory requirements of the destination country.

A destination displayed on the Site may exceptionally become temporarily unavailable. DietWorld may also refuse or cancel an impossible or prohibited shipment, or one presenting a particular risk, after informing the Customer and refunding the amounts concerned.

2. Order preparation and shipping

Orders are prepared after payment validation and, if applicable, after carrying out the checks necessary to secure the transaction.

Orders are generally processed during business days. Saturdays, Sundays, holidays, peak periods, promotional events, or exceptional closures may extend the preparation time.

An order containing several items may be shipped when all products are available or may be subject to several shipments, depending on logistical constraints.

3. Delivery times

The estimated delivery date or time is indicated to the Customer before the validation of their order, when it can be determined.

Unless otherwise indicated, delivery takes place without unjustified delay and no later than the applicable legal time limit.

Shipping times are provided as estimates and may vary notably depending on:

  • the destination;
  • the selected delivery method;
  • the carrier or local postal operator's times;
  • customs checks and formalities;
  • weather conditions;
  • social movements, holidays, or peak periods;
  • exceptional circumstances beyond DietWorld's control.

When a significant delay occurs, the Customer benefits from the rights provided by applicable regulations and the General Terms and Conditions of Sale.

4. Delivery fees

Delivery fees depend notably on the destination, the package weight, the available delivery method, and the order amount.

The applicable amount is indicated before the final validation of the order.

Any free delivery offers are subject to the conditions specified at the time of the offer. In the event of a partial return resulting in the loss of the conditions giving rise to free delivery, the consequences are those provided by the General Terms and Conditions of Sale and the Refund Policy.

Delivery rates: 

Order under €75 (exceptionally €63 until the end of the promotion)

  • FRANCE: €6
  • WORLD: €15

Order over €75 (exceptionally €63 until the end of the promotion)

  • FRANCE: Free
  • WORLD: €6

5. Package tracking

When a tracking service is available, a link or tracking number is sent by email after the order has shipped.

Tracking may require some time before its first update. It is also possible that postal operators in some countries provide less detailed information or temporarily interrupt updates during international transit.

The Customer is invited to regularly check their tracking and to monitor any delivery notices, tax payment requests, or messages from the carrier.

6. Incorrect delivery address or change

The Customer must carefully check their name, address, postal code, city, country, phone number, and any information useful for delivery before confirming their order.

A change request can be sent quickly to contact@dietworld.eu. DietWorld will do its best to intervene, but cannot guarantee the change when an order is already being prepared or has been shipped.

When delivery fails due to an incorrect, incomplete, or inaccessible address provided by the Customer, the redelivery fees may remain their responsibility.

7. Delay or tracking without movement

Tracking without a new update does not necessarily mean the package is lost. Some packages may continue to move between two scans, notably during international transit or customs clearance.

In the event of an unusual delay, contact DietWorld with your order number. We can check the available information and, when necessary, open a request or investigation with the carrier.

The duration of an investigation depends on the carrier, the destination country, and the nature of the incident.

8. Tracking indicates "delivered", but you received nothing

When tracking indicates that the package has been delivered, first check:

  • the mailbox and secure places around the home;
  • if a relative, neighbor, doorman, or building reception received it;
  • the address shown in the order confirmation;
  • the detailed information available on the carrier's website.

If the package remains missing, contact us quickly at contact@dietworld.eu. DietWorld can ask the carrier for additional information and indicate the steps to follow.

9. Lost, opened, or damaged package

The risk of loss or damage remains DietWorld's responsibility until the Customer, or a third party designated by them, physically takes possession of the package, unless the Customer themselves chooses a carrier that was not offered by DietWorld.

If the package is obviously damaged, opened, or incomplete, the Customer is invited to:

  • make precise reservations with the carrier when possible;
  • keep the package, the packaging, and the shipping label;
  • take photographs of the package and its contents;
  • contact DietWorld quickly with the order number.

The absence of reservations with the carrier does not deprive the consumer of their legal rights.

When a package is confirmed lost or damage is established, DietWorld will offer, depending on the situation and product availability, a new shipment or a refund.

10. Refused, unclaimed, or returned package to DietWorld

A package may be returned to DietWorld notably in the event of:

  • an incorrect or incomplete address;
  • the recipient's absence;
  • failure to collect within the planned time;
  • refusal of the package;
  • non-payment of taxes or import fees;
  • restrictions or refusal by the authorities of the destination country.

After receiving and checking the returned package, DietWorld will contact the Customer to offer, depending on the situation:

  • a redelivery, with payment of the new delivery fees when the failure is not attributable to DietWorld;
  • or a refund in accordance with the General Terms and Conditions of Sale and the Refund Policy.

The actual costs incurred by DietWorld due to the return, redelivery, customs clearance, or destruction may be deducted from the refund within the limits authorized by law.

11. Deliveries outside the European Union, customs, and taxes

For delivery to Switzerland, Canada, or any other country located outside the European Union, the recipient may be required to pay:

  • customs duties;
  • VAT or other local taxes;
  • processing or customs clearance fees charged by the carrier;
  • other fees imposed by the authorities of the destination country.

Unless otherwise indicated at the time of the order, these amounts are neither calculated, collected, nor kept by DietWorld. They are claimed by the authorities or by the operator in charge of customs clearance and remain the responsibility of the recipient.

The Customer is responsible for checking before their order that the products can be legally imported, held, and used in their country. The rules applicable to dietary supplements may vary from one territory to another.

DietWorld cannot guarantee the absence of customs inspection or the duration of customs clearance. A delay related to customs does not mean that the package is lost.

12. Orders shipped in several packages

An order may exceptionally be divided into several packages, notably due to volume, weight, product availability, or logistical constraints.

In this case, several tracking numbers may be provided, and the packages may be delivered on different dates. Unless otherwise indicated, no additional delivery fees are charged when the split is decided by DietWorld after the order.

13. Modification or cancellation before shipping

To request a modification or cancellation, contact DietWorld as soon as possible at contact@dietworld.eu.

Once the order is prepared, handed over to the carrier, or shipped, its modification or cancellation can no longer be guaranteed. The Customer can then, when eligible, use the withdrawal or return procedure.

14. Frequently asked questions

My tracking hasn't changed in several days. Is my package lost?

Not necessarily. Updates can be spaced out, notably between two logistics platforms, during international transit, or during a customs inspection. Contact us if the delay becomes unusual.

Can I choose the carrier?

The Customer can choose from the delivery methods offered at the time of the order. When several solutions are not available, DietWorld uses the carrier or postal operator suitable for the destination.

Can I have my order delivered to another address?

Yes, provided the desired address is entered before the validation of the order. A subsequent change is not always possible.

Why do I have to pay fees upon delivery in Switzerland?

Switzerland is located outside the European Union. Duties, taxes, or customs clearance fees can therefore be claimed by the Swiss authorities or by the carrier. These fees are not additional fees charged by DietWorld.

What happens if I refuse to pay the import taxes?

The package may be returned, held, or destroyed. The actual costs incurred by DietWorld may then be deducted from the refund within the limits provided by law.

The package arrived damaged. What should I do?

Keep the packaging, take photographs, and contact DietWorld quickly with your order number. When possible, also make precise reservations with the carrier.

15. Contact us

For any question regarding a shipment or delivery, indicate your order number and contact:

DietWorld
Email: contact@dietworld.eu
Phone: +33 (0)1 46 66 28 05

For detailed contractual rules, also consult:

This policy complements the General Terms and Conditions of Sale. In case of contradiction, the mandatory provisions of the law then the General Terms and Conditions of Sale prevail.